An official response from Bestcare Manpower Services
Workers’ compensation coverage is a legal and moral cornerstone of responsible employment. For outsourced staff, the question of whether this cover applies — and who provides it — is one that Bestcare Manpower Services addresses clearly with every client engagement.
The Short Answer: Yes
All workers deployed by Bestcare Manpower Services are covered by workers’ compensation or an equivalent statutory scheme from the first day of their placement. As the employer of record, Bestcare bears the primary obligation to ensure this coverage is in place and current.
How Coverage Is Structured
Depending on the jurisdiction in which the worker is deployed, coverage may take the form of:
- Statutory Workers’ Compensation Registration — In territories where a national or state workers’ compensation fund exists (such as WIBA in Kenya, COID in South Africa, or NSSF equivalents in East Africa), Bestcare registers all employees and remits the required contributions on time.
- Employer’s Liability Insurance — Where statutory schemes do not fully cover all eventualities, Bestcare supplements coverage with commercial employer’s liability or group personal accident insurance policies.
- Sector-Specific Cover — For workers deployed in high-risk sectors such as construction, manufacturing, or security, Bestcare arranges enhanced coverage appropriate to the occupational hazard level.
What Happens When a Claim Is Made
When a work-related injury or occupational illness occurs, Bestcare’s HR and compliance team manages the claims process end-to-end. This includes:
- Notifying the relevant authority or insurer promptly
- Assisting the worker in completing required documentation
- Liaising with the client to gather incident reports and supporting evidence
- Tracking the claim through to resolution to ensure the worker receives entitled benefits
“A worker who is injured doing their job must never be left to fight for compensation on their own. Bestcare ensures that every person we place has the protection they are legally entitled to — and we stand with them through the entire claims process.”
— The Director and Team, Bestcare Manpower Services
Peace of Mind for Clients
Clients who work with Bestcare can be confident that their outsourced workforce is covered, and that they will not face unexpected liability exposure arising from inadequate compensation arrangements. Our service agreements clearly document these protections.
For more details on workers’ compensation coverage under our outsourcing model, contact Bestcare Manpower Services today.