When it comes to training outsourced staff, the question of “who does it?” does not have a single universal answer. The responsibility is shared — but it is a structured and clearly divided share, not an ambiguous overlap. At Bestcare Manpower Services, we work with every client to map out training responsibilities clearly at the beginning of each engagement.

Bestcare’s Training Responsibilities

As the employer of record, Bestcare Manpower Services is responsible for training that relates to the employment relationship and general professional standards. This includes:

• Pre-Deployment Orientation — Covering workplace rights, conduct standards, payroll processes, and how to escalate concerns.
• Safety and OSH Basics — General health and safety awareness training applicable across all work environments.
• Compliance Training — Including anti-harassment policies, data protection awareness, and ethical conduct.
• Skills Refresher Training — Where a candidate’s core competencies need updating before deployment, Bestcare arranges appropriate upskilling.
• Soft Skills Development — For placements in customer-facing or professional roles, Bestcare may provide communication, service excellence, or time management training.

The Client’s Training Responsibilities

The client is best positioned to deliver training that is specific to their own operations, systems, and culture. Client-side training typically covers:

• Site-specific safety inductions and emergency procedures
• Use of proprietary tools, software, machinery, or internal systems
• Client-specific workflows, quality standards, and service protocols
• Brand and culture orientation for client-facing roles

Collaborative Training Planning

For complex or long-term engagements, Bestcare and the client co-develop a training plan at the outset of the engagement. This plan designates responsibilities clearly, sets timelines, and defines the expected competency outcomes.

“The best results come when both parties invest in the worker’s readiness. Bestcare brings the employment and general skills foundation; the client brings the operational knowledge. Together, we set the worker up to truly add value.”

— The Director and Team, Bestcare Manpower Services

To discuss training planning for your outsourced workforce, contact Bestcare Manpower Services today.