An official response from Bestcare Manpower Services
Compliance with working hours legislation is not just a legal obligation — it is a marker of an employer’s respect for its workforce. At Bestcare Manpower Services, monitoring working hours, breaks, and rest periods for outsourced staff is a core part of our HR management function.
The Legal Framework
Under Kenyan labour law — and consistent with international labour standards — employees are entitled to defined maximum working hours, mandatory rest breaks during shifts, daily and weekly rest periods, and premium compensation for overtime. Bestcare’s employment agreements are drafted to comply with the Employment Act and any applicable sector-specific regulations governing work schedules.
How Hours Are Tracked
For outsourced staff, the primary point of attendance management is the client’s site. Bestcare works with clients to ensure that an appropriate time-tracking system is in place. This may take the form of biometric attendance systems, digital clock-in platforms, manual timesheets verified by a supervisor, or a combination of tools suited to the client’s environment.
Regardless of the method used, records are submitted to Bestcare on an agreed schedule — typically weekly or bi-weekly — for payroll processing and compliance monitoring.
Breaks and Rest Periods
Bestcare’s employment contracts specify the minimum break entitlements applicable to each role. Clients are contractually required to ensure these breaks are provided and not systematically withheld. Where Bestcare receives reports that rest periods are being denied, our HR team engages the client immediately to investigate and remedy the situation.
Monitoring and Reporting
Bestcare conducts periodic compliance audits, which may include reviewing timesheets, speaking with employees directly, and assessing site conditions. These audits are designed to catch issues before they escalate into legal disputes or staff welfare concerns.
“An employee who is overworked and denied rest is not just unhappy — they are a liability waiting to materialise. We monitor working hours not only because the law requires it, but because we believe in the human dignity of every person we employ.”
— The Director and Team, Bestcare Manpower Services
Monitoring working hours, breaks, and rest periods is both a legal duty and a welfare commitment. Bestcare Manpower Services takes an active role in ensuring compliance across all client sites — protecting employees and shielding clients from the consequences of labour law violations.