One of the most practical questions clients and workers ask about labour outsourcing is how pay actually works. The answer is straightforward in principle, though it involves a number of important administrative and legal elements. At Bestcare Manpower Services, we manage the entire payroll process for every worker we place — ensuring that wages are paid correctly, on time, and in full compliance with all applicable laws.
In an outsourced arrangement, wages and salaries are paid by the outsourcing firm — Bestcare Manpower Services — not by the client. Workers receive their pay from us, and we are responsible for all the calculations and deductions that sit behind that payment: income tax, social security contributions, any applicable levy deductions, and any voluntary deductions the worker has authorised.
The client business does not pay the workers directly. Instead, they pay Bestcare a service fee, which is typically calculated to cover the workers’ gross wages, employer-side statutory contributions (such as employer national insurance or social security), and a management fee that covers our administration, compliance, and service delivery costs. This invoice is issued on an agreed schedule — weekly, bi-weekly, or monthly — and the client pays it as they would any commercial supplier invoice.
The wage rates paid to outsourced workers are agreed between Bestcare and the client at the outset of the engagement, within a framework that ensures statutory minimums are met. Where a client’s own pay scales or applicable collective agreements specify higher rates for certain roles, those rates form the floor for the outsourced workers in those positions.
Every worker placed by Bestcare receives a clear, itemised payslip for each pay period. This shows their gross earnings, all deductions (both statutory and voluntary), and their net take-home pay. Transparency in payroll is a non-negotiable element of our service. Workers know exactly what they are earning and where every deduction goes.
Wages in practice are rarely static. Overtime, shift allowances, bonuses, commission, and other variable elements must be captured and calculated correctly. Bestcare maintains robust time and attendance systems that record working hours accurately, ensuring that variable elements of pay are calculated correctly and reflected in the worker’s payslip.
Workers are paid in the applicable local currency, through the payment method agreed at the outset — typically bank transfer. Where workers do not have bank accounts, Bestcare works to find appropriate alternative payment solutions.
The client’s role in all of this is simple: provide accurate timesheets and attendance data, pay the service invoice on time, and communicate any changes to work requirements promptly. Everything else — the payroll processing, the statutory deductions, the payments to workers — is handled by Bestcare Manpower Services.