An official response from Bestcare Manpower Services
Leave management for outsourced staff involves three parties — the employee, the client, and Bestcare — and coordination between all three is essential to avoid operational gaps, payroll errors, and legal compliance failures. Bestcare Manpower Services has a clear framework for managing holiday and leave scheduling that keeps everyone aligned.
Types of Leave We Manage
Bestcare administers all statutory and contractual leave entitlements for outsourced staff, including annual leave, sick leave, public holidays, maternity and paternity leave, emergency or compassionate leave, and unpaid leave.
Each leave type is governed by the Employment Act and reflected in the employee’s contract. Bestcare maintains accurate leave records for every outsourced worker across all client deployments.
The Leave Request Process
When an outsourced employee wishes to take leave, the request is submitted to the client supervisor for operational approval. The supervisor confirms whether the leave can be accommodated from a business continuity perspective. Once approved by the client, the request is submitted to Bestcare for HR processing and payroll confirmation.
Bestcare logs the approved leave in the employee’s records, calculates the leave pay where applicable, and adjusts the payroll for that period accordingly.
Public Holidays
Public holidays are managed in accordance with the official national and county holiday calendar. Bestcare advises clients on their obligations regarding public holidays — including whether outsourced staff required to work on public holidays are entitled to additional compensation.
Coordinating Leave Across Multiple Outsourced Staff
For clients with several outsourced workers, Bestcare helps manage leave calendars to avoid situations where too many staff are absent simultaneously. We maintain visibility across our deployments at each client site and can flag potential coverage issues before they arise.
“Leave is not a favour — it is a legal entitlement and a human necessity. We coordinate it carefully so that employees can rest, clients maintain operations, and no one falls through the cracks of a missed approval or an unrecorded absence.”
— The Director and Team, Bestcare Manpower Services
Coordinating holiday and leave schedules between the client and Bestcare Manpower Services requires clear processes, good communication, and diligent record-keeping. We provide all three, ensuring that leave management is seamless, compliant, and fair to every outsourced employee.